In New Zealand, too many of alarm signals are false alarms.
There are steps that you can take to help reduce false alarms:
- Make certain that everyone who operates the alarm fully understands the operating instructions and steps necessary to cancel an alarm. Contact Maxi Security Customer Service on 0800 629 469 if you need additional instruction – (This service is only available for Maxi Security customers.)
- Make each resident in your home aware of codes required to turn the system on and off as well as the password required to cancel dispatches. For business accounts, one employee who knows the code and password should be present at all times during business hours.
- Ensure that the alarm system is armed properly before exiting the premise. The system has a built-in delay which can be re-programmed to give you additional time to exit the premise, if necessary.
- Motion detectors can be activated by pets or the movement of décor items affected by the flow of air. In the case where standard IR movement sensors are installed, alarm sensors can be adjusted or the system can be operated with the sensors bypassed if you wish to arm your system while you or your pets are inside. Alternatively Pet Friendly Sensors can be installed that are immune against pets moving around while the alarm system is armed.
- Periodically check the integrity of contacts and the doors and windows to which they are attached. As with the décor items mentioned above, doors and windows which are sufficiently “loose” can be affected by internal and external wind currents. Contact the Maxi Security on 0800 629 469 if you are not able to correct any such problems yourself. – (This service is only available for Maxi Security customers.)
- Reliable and timely response by police and fire authorities depend on each of us doing our part to reduce unnecessary dispatches caused by avoidable false alarms.
