Alarm systems are easier to operate than many of your everyday appliances.
To help you use your alarm system effectively, we have listed a few important tips about its operation.
- When communicating with Maxi Security or the ADT Monitoring Center always identify yourself with your name, system number and password.
- Keep your System Number, account number and applicable Password confidential.
- When you need information about the operation of your system, call Maxi Security on 0800 629 469.
- If you are planning renovations that may interfere with or change your protection requirements, call Maxi Security on 0800 629 469.
- If you are uncertain whether or not your alarm system is functioning properly, call the ADT Monitoring Center on 0800 111 238 and test your system.
- To change your emergency Call List, call the ADT Monitoring Center on 0800 111 238 and ask for a Customer Service Representative.
- If you make any changes to your phone system i.e., add new features, test your alarm system to ensure it will still communicate properly.
PIN or Cancel Code
A PIN or Cancel Code allows you to disarm your Alarm System with a confidential code immediately after accidentally setting off a false alarm. Because disarming requires a confidential code, the receipt at the monitoring station of a Cancel Code tells the station that an authorized person is at the premises, the alarm is false, and no further action is required. The PIN or Cancel Code is a tool used by the monitoring center to reduce false alarms. It saves the customer or subscriber from receiving a phone call from the Monitoring Station, and will also prevent the possibility of a dispatch of Emergency Services vehicles. Not all alarm systems are programmed with a Cancel Code. For more information on Cancel Codes, call Maxi Security on 0800 629 469.
Need a New User Manual for Your Alarm System?
Please click HERE to download a copy of your alarm system’s User Manual. You may also call Maxi Security on 0800 248 226 for a copy.
